We handle all communication via email, specifically our [email protected] email box which is monitored 18 or so hours a day. You may also use the form below. You can also reply to any email you have received from us. It all goes to the same mailbox and is monitored by multiple people. We will respond ASAP.
Cancelling an order: If you cancel an order before it ships you will not be refunded the 4% in merchant payment processing fees (as we do not receive those back either).
Porkchop BMX is an online retailer of bicycle parts. We do not do part installation or repairs. While we are happy to answer SPECIFIC installation questions, we do not provide step-by-step instructions. If you need step-by-step instructions, you need to swallow your pride and visit your local bike shop and pay a professional. There is a reason bicycle mechanics and dentists exist. Not everything is Do-It-Yourself.
Bicycle parts installation can literally be a life/death proposition and Porkchop BMX is not responsible for injury or death caused by improper installation.
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