You may return new, unopened items within 30 days of delivery for a full refund. Items marked as NOS (New-Old Stock) are not returnable. Decals are not returnable. EVOLUTION BRAKE MOUNTS and CUSTOM CUT SPOKES ARE NOT RETURNABLE. Anything purchased in our BLEMISH/SCRATCH/DENT section is not returnable. Sealed packages that are ripped open are not returnable.If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Anything you return to us will be sent out to another customer as new - therefore, if you tried to install it, you mangled the packaging, or are incapable of safely packaging and shipping an item, please don't ask to return something. Nearly 100% of returns can be avoided by reading the description and MEASURING before you order. Measure first, order once.
Free shipping isn't free. If your return constitutes more than 50% of your order or if returning an item puts the original order under the $39 free shipping threshold, we will subtract the cost of the original shipping from your refund. THEREFORE, PLEASE MEASURE AND ASK QUESTIONS BEFORE ORDERING.
NOTE: If we sent you the wrong item, that isn't a return - if this happens, Contact Us immediately and we'll make it right.
All products shown on our website are in stock and ready to ship. We always pack your order in less than 24 hours. If your order will be delayed for any reason, we will e-mail you right away. If you haven't received a shipping notification and it's been more than 24 hours check your spam folder. Either it is there, or we have tried to contact you about an issue with your order.
We ship 7 days a week and have pickups 6 days a week, therefore keep in mind changing an order is not always possible. If you discover you need to make a change, be sure to Contact Us immediately.
We do not offer any shipping services that provide a guaranteed delivery date. Any delivery dates provided on our website or with tracking information are ESTIMATES.
We do not offer NEXT DAY AIR or any other OVERNIGHT shipping options - we have 14 years worth of reasons why. We do however ship ALL orders in less than 24 hours.
If you choose FREE SHIPPING, we reserve the right to choose the shipping method that offers the best value. We use USPS First Class Mail, USPS Priority Mail, FedEx Ground, and UPS in the U.S.
Unfortunately we had to stop international shipping back in October 2020 due to long postal delays. As delays continue to persist, the only solution we have found is using eBay’s Global Shipping Program.
Even more unfortunate is a situation we recently had with a Canadian customer who did not understand that skinwall tires are wrinkly and misshapen until after they are installed and inflated. He opened a case to force us to pay round trip international shipping on his purchase. This experience caused us to rethink the financial exposure we have shipping larger items to other countries. We have now blocked all larger and more expensive items from international sale on eBay. Hopefully we can continue to offer international sales on eBay but that is really up to it remaining profitable to do so.
As always the best option to buy from us if you are outside the U.S. is to have the items shipped to someone in the U.S. and have them forward the package to you. That gives you the full selection and low prices of our website, but you deal with the carriers’ logistical challenges directly.
Please let us know if we can help with anything else. Thanks!
Click HERE to view all items available for international shipping (which is via eBay only).
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